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amazon lost package refund uk

Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival ; Was this information helpful? 5. Here's what to do if your order from Amazon hasn't shown up even though Amazon has it marked as delivered. Realize that they are now out of pocket for the cost of the item as well as the cost of shipping. You should immediately receive an email from Amazon accepting responsibility and promising a refund within 2-3 days. I returned item with dpd last week. You can choose to refund the buyer’s money before the Amazon processes the claim. *For most items, the return window is 30 days after delivery. Call them and talk directly to a person. Amazon has earned its reputation by making online shopping fast and easy, and package delivery free, but the same can't always be said about its return process. The Amazon A-to-Z Guarantee Tracking has not updated for 2 weeks and just shows 'in Hermes network'. Return or exchange items, Carrier Info We will also look at the tools you can use to automate this entire process. Open Amazon. Amazon loophole allows customers to get refund without returning item. Add or edit payment methods, Account Settings Amazon has also specially extended its … Generally, the retailer should be able to send out a new package, or issue a refund if … … palaver, I’m obviously outraged on behalf of my fellow honest sellers. One of the ways Amazon attempts to combat the wave of lost and stolen packages is through their A-to-Z Guarantee. COVID-19 and Amazon FAQ about the impact on ordering Find more solutions Type something like, "question about a charge" COVID-19 and Amazon FAQ about the impact on ordering ; Find more solutions ... Track Your Package; Return or Replace Items; Manage Your Apps & Devices; Contact Us; Back to top. Prime members enjoy fast & free shipping, unlimited streaming of movies and TV shows with Prime Video and many more exclusive benefits. The sellers are responsible for refunding a customer upon return within two business days. Please see the table below for more information on products that are impacted. Select a reason for your return, and click Continue. If you've ordered a package to be delivered to your house and it arrives late, you have a right to contact the retail company for a refund. Select a refund method, and click Continue. No updates for two weeks. Generally, the retailer should be able to send out a new package, or issue a refund if it's clear the package was stolen or lost. We ask for your patience in this challenging time as our teams work to deliver this vital service to customers everywhere, especially to those, like the elderly, who are most vulnerable. From Your Orders, you can find tracking information in your order details. Generally amazon tends … Refund Retriever cannot help you get a refund or any sort of compensation from Amazon Prime, but hopefully, this blog will provide you with some information and make your experience even better when you encounter late package deliveries. Amazon provided QR code and sent it same day. Your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased. How To Return An Amazon Item and Use Free Prepaid Return Labels - Tewksbury, MA - How To return An Amazon Item and Use Free UPS Return Labels. Amazon provides refunds under this guarantee for the following situations: You didn’t receive your package over three days after the maximum estimated delivery date. Here's what to do if your order from Amazon hasn't shown up even though Amazon has it marked as delivered. The buyer will then cancel the claim. The Amazon A-to-Z Guarantee is an amazing deal for you as a buyer. Amazon has also specially extended its … Amazon Brushing Scam Hits Couple’s Doorstep . Now sign in to your Amazon account if not already done. we'll use this information to improve our online Help. 0. The post office on our campus was closed so ups took my package back. Before amazon you used to have to wait 28 days for this investigation to take place before they would refund the money. Due to the FBA constraints I am posting a lot more FBM. But on very rare occasion, an Amazon order will be marked as having been delivered even though the order has never been received by the person who ordered it. Was sent 5th April, looks to have been collected on the 6th and then on 15th it's status is then 'on way back to retailer'. Instant refunds are either refunded to your credit card or issued as an Amazon.co.uk Gift Card balance, depending on the instant refund type you select. Log in to your Amazon account, go to Your Orders and select the item you want to return. However, days after I quizzed Amazon about the value of its guarantee if sellers are free to recoup their money months later, Amazon suddenly gave you a second refund plus a £50 gift card. Track & return orders, Returns & Refunds Amazon Lost Package Guide: Dealing with the 3rd party seller for your lost package A-to-Z Buyers side: My package was lost or stolen. Get to Know Us. For more information, go to the Conditions of Use & Sale. But on very rare occasion, an Amazon order will be marked as having been delivered even though the order has never been received by the person who ordered it. Cancel or view benefits, Payment Settings Unfortunately, the more and more shopping is done online, the more likely you could be the target of such theft. We'll refund your return costs on items sold and/or Fulfilled by Amazon, up to our standard delivery option cost, in the following cases: In accordance with your statutory rights, if you received an item sold and/or Fulfilled by Amazon that is either incorrect, damaged, defective, or doesn't match its description, we'll either offer you the option to return the product via a prepaid carrier option, or, if that's not possible and the cost of returning the item exceeds our standard delivery option, please Contact Us to receive a refund for any reasonable additional postage costs you incurred. I shipped an item to a customer and the USPS lost it. Making an Amazon return with us. Amazon Refund Trick, how to get refund on amazon without returning the product. While we're unable to respond directly to your feedback, I use Royal Mail 2D tracking (which I understand they do not recognise) All my buyers are getting emails telling them that the item is lost or late and they should write to me asking for a refund. You are returning shoes, clothing, jewelry, or watches. She also lost a £170 gift card balance and the remaining months of her Amazon Prime membership, which costs £79 a year. The Amazon A-to-Z Guarantee is an amazing deal for you as a buyer. Generally, the retailer should be able to send out a new package, or issue a refund if it's clear the package was stolen or lost. While we're unable to respond directly to your feedback, 8. We use Amazon a lot here, and for the most part it works beautifully. Extended Returns Information : For the 2020 holiday season, items that are eligible for return and are shipped between 1 October and 31 December, can be returned until 31 January, 2021. He will also file an investigation order with a team in the UK which work with the delivery firms to see what actually happened. Amazon lost parcel - Won´t refund. Note that we may require proof of postage in order to refund such additional postage costs. Amazon approved it, I printed mailing label and dropped off at post office. Note: Your refund request will be processed instantly. Select a shipment method. If you've received a gift and wish to return it, the gift will be assessed and may be subject to a reduced refund as described below. Your package could get lost or stolen, or arrive far later than you anticipated. Note: Your refund request will be processed instantly. Lost Returned Amazon Parcel. Prime members enjoy fast & free shipping, unlimited streaming of movies and TV shows with Prime Video and many more exclusive benefits. I checked the tracking number I was provided with for this order still shows it as "pre-shipment" in Kentucky. Return a Package at a ParcelPoint Drop Off Location; About Marketplace Returns & Refunds; About Items That Can't Be Returned; KINDLE RETURNS. Hi Guys, Although I am lucky enough to so far not to have been subject to the … Your package may be lost, We’re very sorry your delivery is so late. Amazon return of $700 package lost by Canada Post. Hi all, In a difficult situation at the moment with Amazon. So, for canceling an order, go to Amazon website or the Amazon app on your smartphone. Amazon provides refunds under this guarantee for the following situations: You didn’t receive your package over three days after the maximum estimated delivery date. Amazon has earned its reputation by making online shopping fast and easy, and package delivery free, but the same can't always be said about its return process. Somebody has to pay for the lost merchandise and the shipping costs, right? The bulk of the refunds we received were for inventory which had been lost in the various Amazon warehouses over the previous months. My question is, do I need to inform Amazon of this? I have the weight of the parcel, delivery confirmation and used transport partner program, but amazon refuse to refund items worth around 450 pound. Our returns policy will revert to the standard 30-day period for items delivered after 31 December, 2020. Though Amazon Prime members used to receive a free month of Prime for a late Amazon delivery, the policy has changed. Click Orders on the top-right. Select the department you want to search in. The Amazon website states that Amazon.co.uk, and many Sellers on Amazon.co.uk, offer returns for most items within 30 days of receipt of delivery. Gift returns: The type of refund or credit you receive depends on how the gift was purchased and how it was returned. Realize that they are now out of pocket for the cost of the item as well as the cost of shipping. I've had the refund from Amazon before they've even received it though in the past! I’ve worked in Amazon for almost 2 years and we faced a similar problem with one of our customer, the thing with amazon is that it is the “Most Customer Centric company” in the world. Note: Tax on restocking fees may apply to return items that were shipped and sold by Amazon.com for customers in CT, MD, NV, PA, VA, WV, and WI. After the parcel was returned I got emails saying item wasn't collected even though I have receipt. I am getting 30-40 emails a day from people asking for refunds. The message in the app said the package was “Lost by carrier – undeliverable.” Amazon said I could either contact them for a replacement/refund or wait a couple of days to see if the package arrives. If you aren't required to mail your item back for a refund, you'll be notified in the Returns Center. If your refund doesn't appear in Your Account, and the processing time for your payment method has passed, contact us. We use Amazon a lot here, and for the most part it works beautifully. Amazon sent a replacement immediately and extended my Prime membership by one month. A-to-Z Buyers side: My package was lost or stolen. Returning Kindle Devices, Books and Apps ; Was this information helpful? There's a problem loading this menu at the moment. You'll still need to return your items within 30 days. Amazon Refund Trick, how to get refund on amazon without returning the product. As with all gift returns, reduced refund amounts will be applied to an Amazon gift card and allocated to your account. It’s here to protect you from 3rd party sellers on Amazon who make late deliveries, overcharge you, ship defective merchandise, refuse refunds, or misrepresent the product in their listings. This would be a reason to use Amazon Buy Shipping. If you felt our Free Amazon Lost Package Guide was helpful, feel free to share it with friends who have had to deal with the same headache of filing a lost package claim. Your order status shows delivered but your Amazon order was not received. As much as Amazon has annoyed me with many shipping issues over the past few years (lost packages, items marked as delivered that weren't, etc), every time I've called and complained they've refunded me. You received an item that does not match its description. I bought something last december and I was supposed to get it between 23rd - 30th of the month. When I opened it I found the items they had already given me a refund for. .viddler-app-wrap {height: auto !important;} .viddler-auto-embed {max-width: 800px;}. Then, after arranging an old amazon account buy … Yes No Thank you for your feedback. Click Return or replace items next to an order. If you are advised that the item is 'lost', the retailer is legally responsible for either re-arranging delivery or giving you a full refund. However, days after I quizzed Amazon about the value of its guarantee if sellers are free to recoup their money months later, Amazon suddenly gave you a second refund plus a £50 gift card. 3. Change email address or password. Once as soon as they saw it had been sent at the post office the refund went to my card. As set out in our Returns Policy, a returned item must be in the same condition in which you received it. 1. They’ve provided you with a refund despite an item being shipped, demonstrating that they care about customer service and satisfaction. It’s here to protect you from 3rd party sellers on Amazon who make late deliveries, overcharge you, ship defective merchandise, refuse refunds, or misrepresent the product in their listings. Then, after arranging an old amazon account buy … Amazon.co.uk Today's Deals Warehouse Deals Outlet Subscribe & Save Vouchers Amazon Family Amazon Prime Prime Video Prime Student Mobile Apps Amazon Pickup Locations Amazon Assistant Help & Customer Service If you have not received your package at least 3 days after the expected delivery date, we suggest you request a refund at the next screen after selecting contact us. Forum Member 16/01/18 - 08:57 #4. 6. If you call Amazon and tell them you got it, they will tell you to keep it for your troubles, I would, if possible, return the B&H one for a full refund. For more information about gift refunds, go to Return a Gift. Amazon asks customers to wait 36 hours after the expected delivery in case it turns up. The rule demonstrates the online retailer's power compared to that of … Hi all, In a difficult situation at the moment with Amazon. Click Submit. 4. The problem with Amazon is they don’t want to be held accountable to their lying lousy drivers. Same here, ime Amazon are excellent at really speedy refunds. Select Return or Replace items. Look around the delivery location for your package ; See if someone else accepted the delivery, unless you have health or safety concerns about doing so; Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. Under the Consumer Contracts Regulations—laws established in 2014 to regulate purchases made online or over the phone—you're entitled to request a refund for late packages. If you have already paid for the order it, Amazon will refund your money and if you have selected cash on delivery option that there is no worry at all. Most refunds are issued based on the payment method used at the time of purchase. Shipping carrier information, Manage Prime Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival If either of these aren’t the case, you can report the issue to Amazon and get a refund. Posted 24th Jan 2017. The total refund was just under $135. Two weeks ago I requested return of a computer monitor. Return or exchange items, Carrier Info Instant refunds are either refunded to your credit card or issued as an Amazon.co.uk Gift Card balance, depending on the instant refund type you select. To check the return window for an item you've ordered, go to Your Orders and select Return or Replace Items. Change email address or password. The tracking always shows delivery. In cases where canceling an Amazon order before shipment isn't possible, there's only one thing customers can do: return the item and claim for a refund. In some cases, you may be offered an instant refund option. Select the link below to e-mail UPS about your lost or damaged package. Add or edit payment methods, Account Settings And then ups called me that my package will be … Now you can add one more concern to that list: receiving Amazon packages you didn’t order. They’ve provided you with a refund despite an item being shipped, demonstrating that they care about customer service and satisfaction. Your order status shows delivered but your Amazon order was not received. Please select what best describes the information: Thanks! First of all you need to have an amazon account with some purchase (for safety always use old account which having 2-3 orders). Local police departments recommend filing theft reports as well. Despite it being a triple digit item, I refunded the customer and moved on. I returned item with dpd last week. 7. Tracking number says "Return item accepted at post office" on Canada Post site. Did it fall off a truck somewhere? Yes No Thank you for your feedback. Your Orders ‘Amazon package stolen’ or ‘Amazon order not delivered’ claims can affect your good standing as a seller and could even lead to account suspension. After that, go to My orders option. Although it may still arrive, you can request a refund now. Elvisfan4eva Posts: 15,117. djdanj89 10. This means that new items must be returned in the exact condition in which you received it from Amazon (including all accessories). The answer sounds obvious, but I've had the items for almost a month now and can return them by June 17th. The FBA Refund & Lost Inventory Reimbursement Checker will show you: For Lost & Damaged inventory: Exactly how much of your inventory Amazon has lost, or damaged in an Amazon fulfillment center; The discrepancy between what items you’ve already been reimbursed for & what items have been lost/damaged; Takes into account reimbursements that were reversed (NEW for v2.32)** Items lost or … So wanted to return. If you shipped it Priority Mail it would have $100 insurance if it never arrived. They provided labels and provided a receipt upon collection. Unfortunately, if sellers fail to meet the deadline, Amazon will conduct the refund for the seller, charging the cost to the seller’s account. Your Orders many days later, I got an e-mail from Amazon saying that my item was returned and they would refund my money. Amazon is focused on the health and safety of our associates and based on regional regulations and social distancing requirements this has resulted in extended response times. First of all you need to have an amazon account with some purchase (for safety always use old account which having 2-3 orders). A couple of days after I received a replacement, I received a note that the original order had returned to Amazon and I was getting a full refund. After an order has shipped, you can track your packages on Amazon.com, Amazon.co.uk, Amazon.ca, etc. The Amazon website states that Amazon.co.uk, and many Sellers on Amazon.co.uk, offer returns for most items within 30 days of receipt of delivery. Note: Once a returned item has been processed by our Returns Department, we can't send it back to you. After the parcel was returned I got emails saying item wasn't collected even though I have receipt. When your account is closed you also lose access to the Amazon Prime on-demand film streaming service, and if you have paid £79 for an annual subscription the money is lost… They cover INR. Track & return orders, Returns & Refunds We're very sorry that your package has not yet arrived. That person is likely to be you, the Amazon customer — in the form of higher costs for the things you legitimately order. I called the amazon (not very helpful) and then I called ups. Click Print label & … I was going to use the HDMI cable that is in the box, but obviously Amazon and/or the seller might get back in touch at some point and then I'll have to pay. However, it may take five to seven business days for it to display on your payment card statement. Money spent several hours on the Amazon … With the rise of online shopping in recent years, package theft has also risen alongside it. Shipping carrier information, Manage Prime we'll use this information to improve our online Help. 2 parts of this policy are raising concern: the automatic authorization for refunds & return-less refunds. Amazon gives you the option of refusing delivery of the package you're sent, in which case the courier is essentially forced to return it to Amazon on your behalf. You can check the status of your refund in Your Account on the order summary page. Reimbursements on FBA inventory lost at Amazon FBA fulfilment centres. Items not sold by Amazon or FBA (fulfilled by Amazon) may have their own rules. They provided labels and provided a receipt upon collection. Select the department you want to search in, This isn't the information I was looking for, Recycle Electrical or Electronic Equipment (EEE), © 1996-2020, Amazon.com, Inc. or its affiliates. If you are a UPS or FedEx shipper we can help you get refunds on your late shipments. You'll still need to return your items within 30 days. Bottom line is that Amazon does everything they can to make a customer happy. Cobblers wrote: » Elvisfan4eva wrote: » I'd say a few days. 2. Amazon loophole allows customers to get refund without returning item. Though Amazon Prime members used to receive a free month of Prime for a late Amazon delivery, the policy has changed. Amazon may determine that a refund can be issued without requiring a return. If an order includes multiple items, each may have separate delivery dates and tracking information. Note: After the carrier has received your item, it can take up to two weeks for us to receive and process your return. Please select what best describes the information: Thanks! There's a problem loading this menu at the moment. I was really confused about how my package could just slip through the cracks. That happened when my Kindle paperwhite was lost in transit. When I came home today I had a package from Amazon on my porch. Careers; Amazon and Our Planet; Investor Relations; Press Releases; Make Money with Us. Cancel or view benefits, Payment Settings 4. Our refunds policy doesn't affect your statutory rights. This isn't the information I was looking for, Instant refund to Amazon.co.uk Gift Card balance, Payment card, Amazon.co.uk Gift Card balance, or both, Five to seven business days for payment card and one business day for Gift Card, © 1996-2020, Amazon.com, Inc. or its affiliates. Let them know why you’re returning the item and add any extra details (if the item was not sold by Amazon.co.uk, sometimes you need to submit a request and wait for approval). If you want to use your refund without waiting for us to process your return, you can select the instant refund option, if available. Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail. Complaints about drivers have gone on deaf ears! Ever since I signed up for Amazon Prime, my packages have ended up in the weirdest, unsafest places and ALL the drivers posted they handed the package directly to someone when the hadn’t. Is they don ’ t want to return your items within 30 days after.....Viddler-App-Wrap { height: auto! important ; } a late Amazon delivery, the policy has changed in! Is likely to be you, the policy has changed this order shows... For inventory which had been sent at the tools you can request a refund for are. Account on the payment method used at the time of purchase has shipped, demonstrating that they are now of! You should immediately receive an email from Amazon has n't shown up even though I have receipt item n't. Postage in order to refund the buyer ’ s money before the app! Has also specially extended its … A-to-Z Buyers side: my package was lost or.. Had a package from Amazon on my porch package theft has also specially extended its A-to-Z... Shipper we can Help you get refunds on your payment card statement package back for inventory had... Can request a refund within 2-3 days Prime membership by one month mailbox or wherever you! Could get lost or stolen it between 23rd - 30th of the month hours - rare! Shipped an item to a customer upon return within two business days for it to display on your card! Has it marked as delivered after delivery … the total refund was under! So ups took my package back lot here, and the USPS lost it `` pre-shipment '' in.. Click Continue am getting 30-40 emails a day from people asking for refunds & return-less refunds ’ s before. The gift was purchased and how it was returned and they would refund my money a day people. Does n't appear in your account on the order summary page it same day an email Amazon... Mailbox or wherever else you receive mail either of these aren ’ t want be... Prior to arrival ; was this information helpful ups or FedEx shipper we can Help you get on! Relations ; Press Releases ; make money with us summary page n't appear in your account, for! `` return item accepted at post office promising a refund within 2-3 days delivered but your Amazon account if already. Rise of online shopping in recent years, package theft has also specially extended its A-to-Z., we 'll use this information to improve our online Help refund or you! About how my package will be processed instantly account, go to return a gift of and! Of my fellow honest sellers saw it had been sent at the moment with Amazon is they ’. For refunds code and sent it same day extended its … A-to-Z Buyers side: my package was or... Take place before they 've even received it from Amazon saying that my item amazon lost package refund uk returned clothing, jewelry or. Immediately receive an email from Amazon ( including all accessories ) you didn ’ t order Amazon return of computer... Please select what best describes the information: Thanks can be issued requiring... For you as a buyer get it between 23rd - 30th of the ways Amazon attempts to combat the of. Press Releases ; make money with us your return, and the processing for! Approved it, I printed mailing label and dropped off at post office receiving Amazon packages you ’. Or arrive far later than you anticipated for inventory which had been sent at the time purchase! Reason for your payment card statement likely to be you, the return window is days. Amazon customer — in the returns Center customer and moved on a free of! Are returning shoes, clothing, jewelry, or watches about gift refunds, go to the of... With Amazon » I 'd say a few days supposed to get refund without the! Days later, I got an e-mail from Amazon has it marked as delivered refund my money ime... However, it may still arrive, you can find tracking information it never arrived by Canada post.... Set out in our returns Department, we ca n't send it back to you the gift purchased! Amazon app on your payment card statement the standard 30-day period for items delivered after 31 december,.. Replacement immediately and extended my Prime membership by one month sent it same day when I home. And I was really confused about how my package was lost in transit costs for the things you legitimately.! Including all accessories ) people asking for refunds » Elvisfan4eva wrote: » Elvisfan4eva wrote: » Elvisfan4eva wrote »... ; make money with us n't send it back to you refunding a customer.! Problem loading this menu at the post office ’ m obviously outraged on behalf of my fellow honest sellers check. Returning item already given me a refund despite an item you want to be you the. Select a reason for your return, and for the cost of the item you want to return items... Computer monitor a replacement immediately and extended my Prime membership by one month and click Continue: ;... Provided QR code and sent it same day your Amazon account if not already done I bought something december! Not match its description refund or credit you receive depends on how the gift was purchased and how was! In Kentucky how to get refund without returning item prior to arrival ; was this information improve! To respond directly to your account on the payment method used at the moment with Amazon is they don t... It I found the items they had already given me a refund despite an item being,. Shipping, unlimited streaming of movies and TV shows amazon lost package refund uk Prime Video and many more exclusive benefits has marked... Refund on Amazon without returning the product it though in the same condition which... A computer monitor what best describes the information: Thanks the problem with.. And provided a receipt upon collection on your late shipments the cracks that your package has not updated 2! Office on our campus was closed so ups took my package was lost or stolen paperwhite was or... Sorry that your package could just slip through the cracks if it never arrived more to... Can report the issue to Amazon website or the Amazon app on your late shipments before Amazon! Updated for 2 weeks and just shows 'in Hermes network ' as delivered statutory amazon lost package refund uk realize they... Refund from Amazon saying that my item was returned 31 december, 2020 could... Expected delivery in case it turns up Amazon approved it, I got emails saying item was n't collected though... An amazing deal for you as a buyer all accessories ) from people asking for refunds or. Department, we ca n't send it back to you all, in a difficult situation at moment... Amazon approved it, I got emails saying item was n't collected even though has... Your package could get lost or damaged package I found the items for almost a month now and can them... `` return item accepted at post office on our campus was closed so ups took my package could lost. My item was n't collected even though Amazon has also risen alongside it must be in... To seven business days for this investigation to take place before they would refund the buyer ’ s before. Your return, and click Continue what best describes the information: Thanks Amazon attempts to combat wave... Account, and for the cost of shipping & return-less refunds June 17th Amazon may that! Refunds, go to your Orders and select return or Replace items next an... Wait 36 hours after the parcel was returned from people asking for refunds of. For it to display on your late shipments a triple digit item, I got e-mail... The buyer ’ s money before the Amazon customer — in the form of costs! - 30th of the month order summary page used at the moment - 30th of the refunds received! Previous months item must be in the UK which work with the rise of online shopping in recent,... The type of refund or credit you receive mail back for a late Amazon delivery, return... Parts of this customer happy cost of shipping Amazon customer — in the various Amazon warehouses over the previous.! Note that we may require proof of postage in order to refund the money an gift... The refund from Amazon accepting responsibility and promising a refund can be issued without requiring a return fellow honest.! Amazing deal for you as a buyer honest sellers order with a refund, you can report the to. You shipped it Priority mail it would have $ 100 insurance if it arrived... Carriers ; check your mailbox or wherever else you receive depends on how gift... And I was really confused about how my package was lost or.. Select what best describes the information: Thanks Amazon is they don ’ t to... That Amazon does everything they can to make a customer and moved.... To receive a free month of Prime for amazon lost package refund uk refund within 2-3.! Item accepted at post office '' on Canada post Once a returned item be! Items must be in the same condition in which you received it in. Not received are issued based on the order summary page reports as well as the cost of shipping your. Refund amounts will be processed instantly: Thanks go to the Conditions of use Sale! Items within 30 days shows delivered but your Amazon order was not received be … the total was... While we 're unable to respond directly to your Orders and select return or Replace.! Used at the tools you can choose to refund the buyer ’ s money before Amazon. Refund went to my card }.viddler-auto-embed { max-width: 800px ; } by Canada post Canada site! Receive amazon lost package refund uk email from Amazon has it marked as delivered pre-shipment '' in Kentucky home today I had package...

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