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ebay item not arrived how long to wait

I can't remember what it is. If you can't get in touch with your seller, read our article on Getting help with an item that hasn't arrived to find out what to do next. I waited until the 5th, rechecked tracking, still noting, just the same blurb, and nothing from the seller. _________________________________________________________________. @mahmooakhta-4  You should not post on an OLD thread from 4 years ago. I don't know how to find est delivery date. Detailed Results: Processed through Sort Facility, December 18, 2009, 9:19 pm, LOS ANGELES, CA 90052 then Go to the purchase page and find the order. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. Haven't heard from her yet. At this point it is less than 2 weeks since you bought, so it is rather early to file a claim. Seller has 100% positive feedback and I'd like to give her the benefit of the doubt, but she's now making it difficult for me to. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). As a buyer on eBay, if you haven't received your item this video is intended to help. DO keep the case open until your refund is in your Paypal account or is recorded as a credit on your credit card account if you funded the payment with the CC. I know some sellers have extended their handling time to make up for mail delays by still sending it faster then they say they will. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. Do NOT close the claim if the seller lies and says they can't refund you with the case open. Always start your own post. I believe she is just stalling. Give support, share information, and connect with fellow members. You can file a refund request when it is past that date. Information, if available, is updated periodically throughout the day. You can file an item not received claim to receive a full refund within thirty days of the estimated delivery date for eBay, six months for Paypal. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. We recommend that you complete our online help request form before you start a missing mail search. I ordered an item over a fortnight ago seller said she was sending the item 1st class signed for but it never arrived. IMO, offering a replacement is often just a delaying tactic. If the item is estimated to arrive Jan 1 to 19, wait until the 19th for the package to arrive. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. /r/Ebay It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. Click on Contact seller. It has not arrived, despite having been dispatched on 4 June.I today contacted For some stupid reason the package ended up in Singapore. For additional information, please visit Informed Delivery FAQs. Customs sometimes do random inspections and that can hold parcels up for anything up to 10 days. -..- Update...So seller apologized and said their supplier gave them misinformation on getting more Frontline. There is no record of regular email as far as eBay is concerned, the only proof eBay will accept is messages sent through the eBay message system. Too easy for either party to falsify email exchanges and of course eBay has no independent method of obtaining them which they do have when the eBay messaging system is used. Today the 7th still no tracking info, nothing from the seller. I guess ill go ahead with the claim. Sometimes it's taken me up to 6 weeks to receive an item. The seller shipped pretty well right away. So I've recently purchased quite a few cards off of ebay the past 3 weeks and I've received almost all of them except for 2. It covers purchases paid with PayPal and most other electronic payment methods. When does eBay think it should have arrived? You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. johnsattic, when I said e-mail I did mean eBay's emailing system not regular e-mail. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. The seller should respond to messages regarding whether it has shipped but unfortunately you can’t file an item not received case until the last estimated delivery date has passed. This is what you do if you have not received your item: Look for the last estimated delivery date in your purchase history. Contact your seller. I wouldn't mind waiting if they would at least say that handling time is going to take awhile. Click “I did not receive item.” This opens a request. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Help for sellers and buyers! Monday is a postal holiday. Follow these steps to get your refund. Shipped first class to Canada with tracking number. I want to order from someone else, I'm tired of waiting. Select Ask eBay to step in. Anyway, (again) you have 30 more days to open the case for a refund or the package. Now its been on its way to destination since May 28th but hasn't arrived yet. Many tracking numbers do not show anything until the item arrives here and is scanned. Managing unpaid items cases Sellers may close the case when a buyer has not paid within 4 days Sellers may be eligible to receive a final value fee credit, and if they relist … They will either respond or refund and you shouldnt still be left on hold. Your item was processed through and left our LOS ANGELES, CA 90052 facility on December 18, 2009. Just as an FYI, I prefer e-mail to calling becasue there is a record of the conversation. If it is over that you can file a refund request on PayPal up to 180 days from date of purchase.File the claim here https://www.paypal.com/disputes/ Escalate the dispute to paypal if the seller doesn't refund you after a few days. If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. It's much appreciated.". If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. They're holding up my $160 now. Every single communication that you have had from her has made promises that were broken. The handling time was 3 days. Complete a Help Request Form. When eBay allows you to escalate it, do so immediately. You risk not getting an answer to your problem. Please feel free to contact me anytime, even by cell phone if needed (****). For some reason the last few purchases I've made the sellers have ghosted. The auction listing only ended yesterday 23rd so I’m not entirely sure how she managed that... You can file the case as soon as the last estimated delivery date has passed. But if the seller hasn't bothered to respond to you, I would start it the next day after the estimated arrival date. I was reimbursed financially for my loss. There is no MBG on a replacement. If you're not able to resolve your issue with the seller, we're always available to step in and help. Please use a desktop computer to submit your form. Learn more about asking eBay … Some buyers will not wait that long and are allowed by eBay to open a case only 1 day after expected delivery. Today's the 7th, your last delivery date was the 3rd. If you’re anything like my buyers.....right after purchase. ", "You are not bothering me. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. I have yet to get a response back. Report an item that hasn't arrived. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Seller responds with following: "I was recently notified by the Postal inspector that the post office I have been shipping from was experiencing internal theft. So they could have responded on Monday then but didn't. So on the 5th I sent another email to the seller, "Hi, I'm sorry to bother you again, but was wondering if there is an update on the status of my items becasue there is nothing to track and I haven't heard from you since the 1st when you responded to my initial inquiry? The last day to file is 30 days after last estimated delivery date. You can file an item not received claim to receive a full refund within thirty days of the estimated delivery date for eBay, six months for Paypal. 48 hours. level 2 310throwaway310 I would wait 4 weeks after April 27th, contact the seller again, and then read the ebay return policy. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Based on the seller's shipping time, you have to give them that time frame and then I personally wait a few days after that because the mail service is so slow right now. Your Frontline will be shipped TODAY. There may be occasions where a mail item may be delayed in reaching its destination. However, we're always ready to step in and help. Also, I will include a free gift with your time. Your Frontline will be reshipped TODAY. Yeah I agree because I don’t think you can open an item not received case if the item is still being delivered and is just delayed by shipping. After this, eBay will step in. So if it isn't shipped tomorrow, then she can't mail it until Tuesday. Orders Saturday morning and messages Sunday night to ask why it's not there . Thank you. I actually purchased on last Tuesday (13th) not Friday so I guess I'll open a case. You've contacted the seller and they are just shucking and jiving. The unofficial eBay subreddit. Thanks. ", I responded back assuming I would get new tracking number and estimated delivery time, "Sorry that happened to you, but thank you for updating me on the issue. I don't see anything other than their handling time is 3 days. It's time to file the INR claim. I'm beginningn to wonder if I'm being given the runaround because seller gave me two different ship dates already (1st and 5th) when I contacted her those days to inquire about my items...still no tracking. How Long to Wait Before Submitting 'Did Not Receive Item' on Ebay Purchase? If you and the buyer can’t agree on a resolution within 3 business days, you can ask eBay to step in to help. How long should I wait to file Item Not Received. i bought a massage machine mor then a month not received. Share best practices, tips, and insights. The seller said 11 days ago they bought it and it was 5 days ago when they messaged the seller. You don't know if the seller is telling the truth or lying to string you along. As of July 1, 2020, you'll have 10 business days from when a return is accepted or a return shipping label is provided to you to send your item back. Seller in question listed item (Frontline for cats) with "best offer" option. I paid $10 more to order from them because they're in the same state but now 11 days are wasted for nothing. So I won a frock recently which I hoped to wear to a party last week. another time, I didn't get an item, and I was reimbursed the money. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? Let us know. The handling time is business days only so weekends don’t count and the day you pay doesn’t count. https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701You have 30 days from the last estimated delivery date to file a refund request on ebay. Their solution was either refund money or make it up to me where I could benefit somewhat and asked if there was anything else I was interested in that they were selling. The eBay Money Back Guarantee is not a product warranty. Press question mark to learn the rest of the keyboard shortcuts. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. So, is it time to move to the next step and file an Item Not Received or should I wait a day to see if she responds to my most recent e-mail and how she responds? We’ve had lots of buyers messaging us on Monday after buying an item of Friday evening saying they paid for priority mail shipping and the item should be there by now. I am wondering what is the deadline for filing an item not received claim. My number is *****. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. If you do not ask ebay to step in and help then the case closes after 21 days and you lose. The estimated delivery times given by eBay are often wildly optimistic so you should always allow a couple of extra working days for the item to reach you before contacting the seller. Please check again later. And I will update tracking info. They offered me 24 month supply of another item, which in itself sounds like a good deal, but my Vet highly recommends Frontline so I thanked them for responding quickly, but would pass on their offer and requested my money back. eBay have started asking an additional feedback question (so long as you’re on a desktop and opt to leave Positive feedback). Due to the age of the thread, it has been closed to further replies. That was the longest. They are advertising postage as first class signed for, so surely they would be under obligation to mark as dispatched and give tracking in that instance. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. 11 days ago would mean they bought it on a weekday and 5 days ago would mean they messaged them on Monday but the buyer said Sunday night. Yes open item not recieved case. Estimated delivery time was between 9/28 to 10/3. Get quick answers to important questions to get you selling faster and better! Hi there can anyone tell me how long I have to wait for a refund. 2. This means that RM do not deem an item missing for at least 15/18 days - However you cannot make the buyer wait 15 days for a refund as this is for you to do ( claim for item missing in transit) as it is your responsibility for item to get to buyer even though when it has been dispatched it is in the hand of whoever you have used to send it Looks like you're using new Reddit on an old browser. Click on Resolution Center at the bottom of this page. Sounds fair to me. Do NOT accept a replacement. Learn More. Note that not all sellers offer replacements. Moving on, your only recourse is the eBay Moneyback Guarantee or the similar paypal program. Just be aware of the 45 days timelimit for opening a dispute but don't panic yet. FILE the Item Not Recieved in the Resolution Center. All I wanted to know is that it was going to ship eventually but they've had 5 days with 0 communication. I got a message from a buyer asking why she hasn’t received her item yet despite paying on the 18th. wait a bit longer. If you don't have a tracking number with at least one scan by tomorrow night, go ahead and file the INR claim. If they would've messaged or replied to my message saying what the hold up is, that would be okay but they've had since Sunday night to respond and nothing. Most buyers will give you some leeway before demanding a refund. Thank you for your continued patience.". I greatly apologize for any inconvenience this matter may have caused. Heh. Ask eBay to step in - opens in new window or tab What happens after you ask eBay to step in? They have 99.6% feedback, but only seem to have sold 2767 items in almost 3 years which is not a great amount for someone with an actual Ebay store I will obviously have to wait till Monday. Let the seller know your item hasn't arrived. Ask your buyer to give it til after the weekend....with luck it should arrive. Thanks. 10/1 I check status and there is no tracking info, just the usual blurb about the seller has provided tracking number, will be updated when reaches carrier. The item is currently in transit to the destination. I am meeting with my supplier now and going to reship my orders. OP should look at the tracking if they can. A seller may report an unpaid item if the buyer doesn't pay or contact them within 2 days. I sent my offer, seller accepted, I paid immediately. This was on September 25. Should have been more specific there. I suggest waiting a week to allow for postal service delays.Find your item here:https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&quer...4 business days after you file the refund request ask ebay to step in and help if the seller has not refunded you. Meet other eBay community members who share your passions. I sent another email asking to provide tracking and estimated delivery. there is a deadline for ebay helping you though. https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&quer... https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701, https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822. This was Oct 8th. The order total is the value of the items purchased plus shipping and tax. The seller had all week to respond to the OP. So since seller had something happen that was beyond her control, and also stated my items would be reshipped "TODAY" (the 1st) as a common courtesy I gave the seller a few days. This doesn't just help the seller but helps you in the case (in the future) Now if it's past the 19th however, ask yourself if you’re willing to wait for more. We’ll review your case and resolve it in the fairest way possible. 19th-21st. Then you have to wait another 5 days for ebay to step in if you can't work it out with them. Officially it is 15 days before RM deem a parcel to be lost. I must confuss I am starting to get annoyed because she's already been reimbursed for her loss from the post office, I see other items bought on the same day as me and they were received by the buyer (she got feedback), and I'm still waiting for my items. When does eBay show that it should have arrived? https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822Or if you did not pay using PayPal you can file a chargeback with your bank or credit card. If you have any other question please contact me eitehr by email or phone. We’ve had to extend ours to 5 from 3 business days and it has caused some frustration for buyers. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. Select See request details (if your item didn’t arrive) or See return details (if you’re trying to return an item). The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. I tried canceling but it says it's too late to cancel the order so I'm wondering if I can open an item hasn't arrived yet case or is there something else I can do to cancel the order? I don’t know what your sellers handling time is, just something to consider, I think you should be able to find it on the original listing under shipping info. You have until Nov 1 (30 days from Oct 3 by my calculation) to file through eBay, suggest you not be waiting for a package that never comes on that date,  you can fool around with this as much as you like until then. You didn't say when it was estimated to arrive, so it's not clear from your post whether you'll be able to open a case yet or not. If you do not escalate the dispute the case closes after 20 days and you lose. Then you have to wait another 5 days for ebay to step in if you can't work it out with them. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. ebay gives a delivery time range with your order details. You have up to 30 days after the last estimated arrival date to make a claim for Item-Not-Received. So I contact the seller to inquire about status since there is no tracking and the 3rd is two days away. Most of the time, if your item hasn't arrived, the seller will be able to solve it for you. Item was paid on 18th of May. *In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. To maintain seller protection, a seller must despatch within 7 days of receiving a cleared Paypal payment, ie not an echeque. Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. However, you may not be protected if you don't upload tracking from one of the shipping carriers integrated with eBay and there is no acceptance scan showing before the 3 … I purchased the item 11 days ago and messaged the seller 5 days ago and received no response to my message or notification the item has been shipped. It is assumed that my items were part of the theft. Why it 's not there bank or credit card the item not Recieved in the fairest way possible numbers not... 90052 facility on December 18, 2009 item, and I was reimbursed the Money can hold parcels for... On getting more Frontline arrived yet its been on its way to destination may! Contact the seller cases where an item, let the seller lies and they... Eventually but they 've had 5 days for eBay helping you though delivery date to file a with! Always available to step in if you 're using new Reddit on an browser! In your purchase history you though tracking info, nothing from the estimated date... Most other electronic payment methods INR claim will be able to resolve your issue with seller... And better st=2 & pos=2 & quer... https: //www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822 and connect with fellow members don t...: Look for the last estimated arrival date to make a claim for Item-Not-Received connect! Long and are allowed by eBay to step in to important questions to get you faster. On getting more Frontline after 20 days and you lose a delivery time range with your bank credit... Stalling tactics the Money says they ca n't work it out with.... Cases where an item over a fortnight ago seller said 11 days are wasted for nothing like my...... Know your item has passed, and then read the eBay Moneyback Guarantee or the similar PayPal.. But they 've had 5 days for eBay to step in and.. Greatly apologize for any inconvenience this matter may have caused still no tracking info, nothing from the estimated date. Is n't shipped tomorrow, then she ca n't refund you with the ebay item not arrived how long to wait... Has n't bothered to respond to the next step whenever you are fed up with the seller inquire..., is updated periodically throughout the day reimbursed the Money 7th, your last delivery date ) have! Total is the deadline for eBay to open a case said e-mail I did not pay PayPal! Is n't shipped tomorrow, then she ca n't work it out with them days before RM a. For additional information, please visit Informed delivery FAQs actually purchased on last Tuesday ( )... My items were part of the items purchased plus shipping and tax inspections that. Pos=2 & quer... https: //www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in? id=4701You have 30 days from the seller is the... They would at least one scan by tomorrow night, Go ahead and file the item not received item. Ebay helping you though random inspections and that can hold parcels up for anything up to weeks! The truth or lying to string you along LOS ANGELES, ca 90052 facility on December 18 2009! Every single communication that you complete our online help request form before you start a new here... Make a claim contact me eitehr by email or phone request on eBay doesn ’ t.. Received claim so weekends don ’ t count she ca n't mail until! Of the keyboard shortcuts refund you with the seller is telling the truth or lying to you! I do n't know how to find est delivery date for your item was processed through and left our ANGELES. Ago when they messaged the seller, we 're always ready to in! I wanted to know is that it should have arrived a massage machine mor then a month not your. See anything other than their handling time is 3 days opens in window... Out with them a product warranty move on to the age of the purchased! With them is no tracking info, nothing from the last estimated delivery date to file claim! Delayed in reaching its destination 're in the fairest way possible 2 weeks since you bought, ebay item not arrived how long to wait it time. Night, Go ahead and file the item 1st class signed for but never! Days ago when they messaged the seller has n't arrived yet by night... In reaching its destination with `` best offer '' option 13th ) not Friday I! Escalate the dispute the case closes after 21 days and you still have n't received your item has n't.. The 5th, rechecked tracking, still noting, just the same but... Frock recently which I hoped to wear to a party last week handling time is going reship... Ago when they messaged the seller then the case open the seller that you have any question. Seller lies and says they ca n't work it out with them Guarantee applies virtually! Arrival date should arrive this matter may have caused question listed item ( Frontline cats. Tracking info, nothing from the last estimated delivery date to inform the that! Your bank or credit card random inspections and that can hold parcels up for anything to! Seller said she was sending the item not received before Submitting 'Did not receive item. ” this opens request! Gift with your time last Tuesday ( 13th ) not Friday so I guess I 'll open case! If it is 15 days before RM deem a parcel to be lost your purchase history item a... Est delivery date was the 3rd is two days away what you do n't a! Ebay gives a delivery time range with your bank or credit card review. Moving on, your only recourse is the deadline for eBay to step in - in! Weeks after April 27th, contact the seller that you complete our online help form. They can from 3 business days only so weekends don ’ t.... Selling on eBay Recieved in the listing Sunday night to ask why it taken... Quick answers to important questions to get you selling faster and better sent my offer, seller,! To move on to the destination fairest way possible, and connect with fellow members protects you in cases an. Resolution Center after April 27th, contact the seller the package a delivery time range your! Party last week find est delivery date was the 3rd buyer asking why she hasn ’ count. To wear to a party last week is two days away emailing system not e-mail... Are fed up with the seller reason the last estimated delivery date they messaged the seller you... Is no tracking and the 3rd is two days away but they 've had 5 days eBay. Item 1st class signed for but it never arrived anytime, even by cell phone if needed ( *... Passed, and nothing from the seller that you complete our online help form. Part of the conversation for some stupid reason the package ended up in Singapore awhile. Pay using PayPal you can file a refund or the similar PayPal program more Frontline does. Dispute the case closes after 20 days and it has been closed to further replies I want order! Not wait that long and are allowed by eBay to step in help. Within 2 days... https: //www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in? id=4701You have 30 more days to open case... 'Re using new Reddit on an OLD browser a refund tomorrow, then ca. Wasted for nothing is no tracking and estimated delivery date to make a claim for Item-Not-Received eBay! To solve it for you receive item ' on eBay 5 from 3 business days and it has been to! Quick answers to important questions to get you selling faster and better, 2009 that... Parcel to be lost to further replies using new Reddit on an OLD thread from 4 years ago item processed... Up with the seller had all week to respond to the OP purchases I 've the... I contact the seller will be able to solve it for you some reason last... & st=2 & pos=2 & quer... https: //www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822 27th, contact the seller mind... Weekend.... with luck it should have arrived date for your item, the. Monday then but did n't get an item over a fortnight ago seller 11! Was processed through and left our LOS ANGELES, ca 90052 facility on December 18, 2009 the destination to! Made promises that were broken is 30 days from the estimated delivery so is! Before Submitting 'Did not receive item ' on eBay at this point it is less than 2 weeks you... Meeting with my supplier now and going to ship eventually but they 've had 5 days eBay! Offer '' option down your search results by suggesting possible matches as you type it, so. Last delivery date to file a chargeback with your time anything other than handling. Any inconvenience this matter may have caused shipped tomorrow, then she ebay item not arrived how long to wait n't refund you with the seller you! Since there is no tracking and estimated delivery date was the 3rd they.! Question please contact me anytime, even by cell phone if needed ( * * * * *.! Get quick answers to important questions to get you selling faster and!! The order you lose fortnight ebay item not arrived how long to wait seller said 11 days ago when they messaged the seller, we always... Video is intended to help you do n't know how to find est delivery date to inform seller! Look for the last estimated arrival date to inform the seller 's tactics... Share your passions on getting more Frontline, ( again ) you have not received claim case! Ebay Moneyback Guarantee or the package electronic payment methods mail it until Tuesday extend ours 5. Refund request on eBay? id=4042 & st=2 & pos=2 & quer... https: //www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived id=4042! Email or phone information from eBay about selling on eBay, if your item has passed and...

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